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Remote Technical Support

Remote Technical Support

$100.00 - $175.00
$100.00
$100.00 - $175.00
$100.00
Duration: 30-Minute Session
Checkout with PAYPAL
PayPal
About this Service

Remote Technical Support is designed for customers experiencing issues with their DTF, UV DTF, or related equipment. This service includes a phone or video call to provide support in diagnosing and resolving the problem.

As experienced professionals in most DTF and UV DTF printing equipment, we are ready to share our expertise over the phone, help you identify the issue, and offer effective solutions.

What We Can Help You With

Our remote technical support service covers a wide range of needs to keep your equipment performing at its best. Whether you're troubleshooting an issue, fine-tuning your printer, or enhancing your production processes, our expert team is ready to assist you with:

  • DTF Process Consultation: Expert guidance through DTF techniques to achieve optimal printing results.

  • Mechanical Problem Resolution: Fast troubleshooting and solutions for mechanical issues to minimize downtime.

  • RIP Software Problems: Guidance on issues with Hosonsoft PrintEXP, FlexiPRINT, and MainTop software.

  • Regular Printer Maintenance: Preventive care to keep your printers running smoothly and avoid unexpected interruptions.

  • Parts Replacement and Alignments: Assistance with part replacements and realignments when needed.

 

Important Note: If the issue is critical and completely halting your production process, please contact us before purchasing this service. We may not have an available technician to call you immediately or the time interval you requested. Communicating with us beforehand helps prevent delays and ensures a smoother resolution process. Otherwise, if we're unable to accommodate an urgent request, your purchase may need to be canceled, leading to additional waiting time for the refund process and a loss of valuable time for you.

Who is Eligible for this Service

This service is designed for customers who have purchased their equipment from DTF Bank or our affiliated partners. Ensuring that your equipment was purchased through our authorized channels allows us to offer the most accurate and efficient support. However, if you have a similar equipment we sell or distribute, then we may also able to help you about the problem and solution.

How the Process Works
  1. Submit Your Request: While purchasing the Remote Technical Support service on our product page, fill out the form provided in detail. This step is essential for capturing accurate information about the issue.
  2. Provide Details: It is essential to complete the form in detail, including a clear description of the issue and any relevant photos or videos of the problem. This information helps us prepare for the inspection and potentially bring necessary tools or spare parts.
  3. Phone Call: After receiving your request, DTF Bank will contact you on the next business day during a time window that overlaps between our business hours and the working hours you specify.

To help us assist you more efficiently, please provide as much detailed information and media (such as photos or videos) as possible when purchasing this service. This allows us to pre-diagnose the issue, reduce delays, and guide you more effectively during the support call.