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Shipping policy

1. Shipping Carriers and Options:

  • At DTF Bank, we use trusted carriers like UPS to ensure reliable and efficient delivery.
  • We offer various shipping options to meet your needs, including standard, expedited, and same-day shipping for eligible orders placed before 2 PM Central Time (CT). Orders received after this time will be shipped the next business day.

2. Processing Times:

  • Supplies and Spare Parts: Orders for supplies and spare parts received before 2 PM Central Time (CT) are shipped the same business day to ensure that you receive your products as quickly as possible. Orders received after this time will be shipped the next business day.
  • Equipment (e.g., Printers, Dryers, Heat Presses): Due to the nature of our equipment, orders will be processed and shipped within 3 business days. Please allow this additional time for handling.

3. Domestic Shipping Only:

  • Currently, DTF Bank does not offer international shipping. All orders are shipped within the United States to better focus on providing the best domestic service possible.

4. Special Handling for Oversized Items:

  • Equipment such as printers are considered oversized items. We take extra care in handling these products. Please use a pallet jack or forklift for moving these oversized pallets to ensure your safety and the safety of the equipment.

5. Returns and Exchanges:

  • DTF Bank values your satisfaction. If you need to return an item, please contact us within 14 days of purchase. For detailed information on the conditions and process of returns, please visit our Return and Refund Policy page.

6. Damaged Orders During Freight Shipping:

All large and heavy equipment, including the commercial heat presses, printers and dryers, ships via freight and will arrive on a pallet or in a sealed crate. It is the customer’s responsibility to carefully inspect the shipment before signing the Proof of Delivery (POD).

If any part of the shipment appears damaged, do not accept delivery immediately. Follow the steps below to protect your claim rights.

  1. Request the driver to document the damage by creating a Damage Report.

  2. Take clear photos of:

    • The damaged crate and/or product

    • The completed Damage Report

  3. Do not sign the POD without noting the damage. Clearly mark the Proof of Delivery as "DAMAGED".

  4. Notify us immediately by phone or email.

  5. Submit the Order Support Request Form on our website to open a case. This allows us to assist you in resolving the issue with the carrier.


    ⚠️ IMPORTANT: If the damage is not documented on the Proof of Delivery at the time of delivery, we will be unable to file a claim with the freight carrier. This will result in no compensation, replacement, or reimbursement.

Your cooperation in following these steps is essential to ensure successful resolution in the event of damage.

7. Contact Information:

  • If you're experiencing any issues with your shipment (such as delayed or missing delivery), please use the Order Support Request form on our website to create a case.
  • Should you have any questions about your order's shipping and handling, please do not hesitate to contact us at info@dtfbank.com.

8. Additional Notes:

  • DTF Bank is not responsible for any delays that occur after the package is handed over to the shipping company.
  • Please note that while we strive to meet all delivery times, there may be occasions due to unforeseen circumstances where deliveries could be delayed. We appreciate your understanding and patience in these instances.

We are committed to ensuring that your products arrive on time and in excellent condition. Thank you for choosing DTF Bank.