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Terms of service

By accessing or using dtfbank.com (the “Website”), the official online platform of DTF Bank, you agree to comply with and be bound by these Terms of Service (“Terms”). These Terms apply to all users of the Website, including without limitation browsers, customers, merchants, and contributors of content.

If you do not agree with these Terms, you should not access or use the Website or purchase products from DTF Bank.


1. Eligibility

To use this Website, you must be at least 18 years of age or have the consent of a parent or legal guardian.

By accessing the Website and placing an order, you represent and warrant that:

  • You are legally capable of entering into binding agreements.

  • All information you provide is accurate, current, and complete.

DTF Bank reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.


2. Products and Pricing

All product descriptions, images, specifications, and prices listed on the Website are subject to change without notice.

While we make every effort to ensure accuracy, DTF Bank does not guarantee that:

  • Product descriptions are completely error-free

  • Colors displayed on your device will exactly match the physical product

We reserve the right to:

  • Modify or discontinue products

  • Correct pricing or listing errors

  • Cancel orders resulting from incorrect pricing or product information


3. Orders and Payment

By placing an order from DTF Bank, you agree to provide accurate and complete purchase information including billing and shipping details.

DTF Bank reserves the right to:

  • Refuse or cancel any order

  • Limit quantities purchased per customer

  • Cancel orders suspected of fraud or unauthorized activity

Accepted payment methods are listed on the Website and must be valid at the time of purchase.


4. Shipping and Delivery

DTF Bank ships orders within the United States only.


Shipping Carriers

We primarily use trusted carriers such as UPS and freight carriers for larger equipment shipments.


Processing Times

Supplies and Spare Parts

  • Orders placed before 4:00 PM Central Time (CT) are typically shipped the same business day.

  • Orders placed after this time will ship the next business day.

Equipment (Printers, Dryers, Heat Presses, etc.)

  • Equipment orders are processed and shipped within 3 business days due to handling requirements.


Freight Shipments (Large Equipment)

Large equipment is shipped via freight carrier and delivered on a pallet or sealed crate.

Customers must inspect the shipment before signing the Proof of Delivery (POD).

If damage is observed:

  • Request the driver to create a Damage Report

  • Take photos of the crate and product

  • Mark the Proof of Delivery as “DAMAGED”

  • Notify DTF Bank immediately

  • Submit an Order Support Request on the Website

Failure to document freight damage on the Proof of Delivery may prevent the ability to file a carrier claim.

Shipping Delays

DTF Bank is not responsible for shipping delays once the package has been transferred to the shipping carrier.

Additional details are available in our Shipping Policy.


5. Returns and Refunds

Our return policy applies only to eligible products and must follow the procedures outlined below.

Return Eligibility

Supplies

  • Must be unopened

  • Must be undamaged

  • Must remain in original packaging

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • DTF Printers and Printer Sets

  • UV DTF Printers

  • Shaker and Dryer Machines

  • Heat Presses

  • All Spare Parts


Return Window

Return requests must be submitted within 14 days of delivery.

To request a return, customers must submit an Order Support Request Form through the Website.

Customers are responsible for:

  • Return shipping costs

  • Proper packaging of returned items

Restocking Fee

All approved returns are subject to:

  • 20% restocking fee

  • Deduction of the original shipping cost

  • Deduction of return shipping label cost (if provided)

Refund Processing

Once the returned item is received and inspected, refunds are issued within 1–3 business days. Customers will receive an email notification once the refund has been processed.

Full details are available in the Return & Refund Policy.


6. Damaged or Defective Products

Customers must inspect all shipments immediately upon delivery.

Parcel Shipments (UPS, USPS, etc.)

If a package appears damaged upon delivery, please take the following steps:

  • File a claim with the shipping carrier directly through the carrier’s tracking page by submitting the required information and photos of the damaged package and product.
  • Submit an Order Support Request Form on our website to notify DTF Bank and provide the same photos and relevant details so we might assist with the resolution process.

  • Cooperate with any carrier inspection requests

Carrier investigations may take approximately 20–30 business days.

Freight Shipments (Large Equipment)

Damage must be reported at the time of delivery with photo evidence and documented on the Proof of Delivery (POD).

Carrier resolution for freight claims may take 50–60 business days.

Cosmetic damage that does not affect functionality may not qualify for return or replacement but may be reviewed for compensation.

Please refer to our Shipping Policy for more detailed information.


7. Order Cancellation

Customers may request cancellation by submitting an Order Support Request Form or contacting info@dtfbank.com with their order number.


Before Shipment

Orders may be canceled prior to fulfillment. However, if a shipping label has already been purchased or a freight carrier has been scheduled, but the shipment has not yet been picked up, the following cancellation fees may apply:

  • Parcel Shipments: A cancellation fee equal to 5% of the order total will be charged to cover payment processing, bank transaction, and administrative costs.
  • Freight Shipments: A cancellation fee equal to 20% of the shipping cost may be charged to cover freight booking, carrier arrangement, and handling fees.

Upon request, DTF Bank can provide a copy of the Bill of Lading (BOL), shipping label, or other applicable documentation as proof that shipment arrangements were made.


After Shipment (In Transit) and After Delivery

Once an order has been shipped or delivered, cancellations are no longer possible. Any request will be handled in accordance with our Return & Refund Policy.

If the product qualifies for return under the Return Policy, the customer must follow the return procedure. Applicable shipping costs, carrier fees, and restocking fees may apply.


8. Chargebacks and Payment Disputes

Customers agree to contact DTF Bank first to attempt to resolve any issue related to an order before initiating a chargeback or payment dispute with their bank or payment provider.

If a chargeback or payment dispute is initiated without first contacting DTF Bank, we reserve the right to formally dispute the claim by providing the payment provider with relevant documentation, including but not limited to:

  • Order confirmation

  • Shipping and delivery confirmation

  • Carrier tracking information

  • Communication records

  • This Terms of Service

  • Our Return & Refund Policy

If a chargeback or payment dispute is resolved in favor of the customer and a refund is issued by the payment provider, ownership of the merchandise automatically reverts to DTF Bank.

Customers must return the merchandise in its original condition within five (5) days after being contacted by DTF Bank and must cooperate with all return instructions provided.

Return Address:
DTF Bank
10650 W Airport Blvd Ste 175
Stafford, TX 77477
United States

Failure to return the merchandise within the required timeframe and in its original condition may result in collection actions, additional recovery fees, or legal proceedings to recover the product or its value.

DTF Bank reserves the right to restrict future purchases, cancel orders, or suspend service to customers who initiate fraudulent or abusive chargebacks.



9. Tax-Exempt Status & Sales Tax Refunds

Tax-exempt status must be established and approved prior to placing an order through the tax-exemption page on our website. Any tax-exempt documentation submitted after an order has been completed will apply only to future purchases.

We are unable to retroactively apply tax-exempt status to previous orders. Therefore, sales tax charged on orders placed before tax-exempt approval cannot be refunded, reversed, or credited.

If you believe you qualify for a refund of sales tax paid on prior purchases, you may contact your state’s tax authority directly to request a refund, in accordance with your state’s rules and procedures. For more information on how to request a refund from your state, please refer to your local tax authority’s guidelines.


10. Intellectual Property

All content on this Website, including but not limited to:

  • Text

  • Images

  • Logos

  • Graphics

  • Product descriptions

  • Website design

is the intellectual property of DTF Bank or its content providers.

Unauthorized reproduction, distribution, or use of any materials from the Website is strictly prohibited.


11. Disclaimer of Warranties

The Website and all products and services provided through it are offered “as is” and “as available.”

DTF Bank makes no guarantees that:

  • The Website will be uninterrupted

  • The Website will be error-free

  • The Website will always be secure or available

To the fullest extent permitted by law, DTF Bank disclaims all warranties, whether express or implied.


12. Limitation of Liability

To the maximum extent permitted by law, DTF Bank shall not be liable for any:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of data

  • Business interruption

arising from the use of our Website, services, or products.


13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Texas, United States.

Any disputes arising from the use of this Website or purchase of products must be resolved in the courts located in Texas.


14. Changes to These Terms

DTF Bank reserves the right to modify or update these Terms of Service at any time.

Changes become effective immediately upon being posted on the Website.

Your continued use of the Website constitutes acceptance of the revised Terms.


15. Contact Information

If you have questions regarding these Terms of Service, please contact:

Email: info@dtfbank.com
Phone: (346) 479-9224
Address: 10650 W Airport Blvd Ste 175, Stafford, TX 77477, United States

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